If a user has signed up to an event but not received a confirmation email one of two things must be investigated:
- Make sure the user has signed up to an event and not just registered on the DelegateManager system. This can be checked by viewing the user and looking at the Events Attending table at the bottom of the profile. If it is empty, you can book this user to an event.
- Update the booking to send an email. You can do this by accessing the 'Delegates' tab on the navigation bar to the left. Either click on the specific row or on the eye icon, which will allow you to view the user’s booking.
Scroll down until you see sections titled 'Events Attending' and 'Session Attending' and click on the pencil icon. This will allow you to access the form to see the user’s event booking details and will have a toggle button at the bottom saying, ‘Send email confirmation’. If you toggle this to ‘Yes’, and hit ‘Save’ the email will be sent to that user’s email address.